Refund policy

We hope you love your jewellery, but if you need to return or exchange an item, we’re here to help.

Returns Eligibility

  • Returns are accepted within 14 days of delivery for eligible items
  • Earrings are non-returnable for hygiene reasons unless faulty
  • Items must be unworn, in original condition, and in original packaging

How to Request a Return

You can view your order history and initiate a return by logging into your account at account.zaytoonboutique.comhttps://account.zaytoonboutique.com

Alternatively, please email us at hello@zaytoonboutique.com within 14 days of receiving your order. Include:

  1. Order number

  2. Item you would like to return

  3. Reason for return

  4. Photographs if the item is faulty

If your return is approved, we will provide you with the return address and next steps.

📌 Items sent back without prior approval may not be accepted.

Return Shipping 

  • Customers are responsible for return postage unless the item is faulty or not as described
  • We recommend using a tracked service, as we cannot accept responsibility for lost parcels
  • Please ensure items are securely packaged to prevent damage in transit

Refunds

  • Refunds are processed within 7–10 working days of receiving and inspecting the return
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable, except in cases of faulty or incorrect items

Exchanges

  • If you’d like to exchange an item, please contact us within 14 days.
  • Once approved, we will confirm availability and guide you through the process.
  • All exchange items must meet the same return eligibility criteria.
  • Customers cover return postage unless the item is faulty.

Faulty or Damaged Items

  • If your item arrives damaged or faulty, please contact us within 30 days with photos.
  • We will arrange a replacement or refund in line with your statutory rights, and return postage will be covered by us.

European Union 14 day cooling off period

  • If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason.
  • The item must be unopened, unworn and in original condition.

Legal Notice

Nothing in this policy affects your statutory rights under UK consumer law.